• All International Students are required to have full insurance cover.  Information on appropriate policies can be found at www.uni-care.org or www.scti.co.nz
• Full details on entitlements to publicly funded health services are available through the Ministry of Health at www.health.govt.nz
• To find a GP (doctor) or other health practitioners close to where you live, and who also speak your first language: http://healthpoint.co.nz
• Sun Safety. In New Zealand there is a high level of ultraviolet radiation from the sun and it is easy to get sunburnt. For further information on how to protect yourself: http://sunsmart.org.nz
• Oral Health. To find a private dentist in the Glendowie area, search http://www.dentalcouncil.org.nz 
• Welfare facilities including mental health and support go to:  http://www.mentalhealth.org.nz
• If a student is unsure about their health or their family’s health or where to go, they can call the Healthline number: 0800 611 116
• The school nurse will also help with any queries, her medical room is located in the Adams Building next to Room 9 (the hospitality classroom).
• Students have the right to be treated with respect by Health providers. If you have any concerns or wish to complain you should contact the organisation who provided your care or the Health and Disability Commission:  www.hdc.org.nz  or phone 0800 112233.
• Sexuality education, health promotion, and sexual and reproduction health services:  www.health.govt.nz  then go to our-work/preventative-health-wellness/sexual and reproductive health.
• ACC (Accident Compensation Corporation) in New Zealand runs a ‘no faults’ insurance type scheme known as ACC to cover the costs of any accident the international student might have while in New Zealand.  This scheme applies equally to New Zealanders and foreign visitors, such as international students and their parents/guardians.   If a student has to see a doctor with an accident-related matter, it is important to let the receptionist and doctor know that the injury/concern is accident related.  Students can pay less for accident related visits to a doctor.  For further information you can contact ACC who will provide an interpreter.  Further information is also available on http://www.acc.co.nz

Keeping safe information, earthquakes and other natural disasters: http://getthru.govt.nz

Water Safety New Zealand 

Relevant New Zealand laws, including laws on the sale of alcohol and tobacco products, alcohol laws and penalties: NZ Police

Addressing issues of harassment and discrimination, you can make a complaint in many different languages, please see the website for further information: https://www.hrc.co.nz

Road traffic safety, including pedestrian and cycling safety.  International students, while studying at Glendowie College, are not allowed to drive. Information for visiting drivers: NZTA

Safe and enjoyable driving in NZ: Drivesafe

If a student and their family have a concern or issue, they are encouraged to discuss this with the school first, so support and help can be offered where needed.

If you are not satisfied by the outcome of our complaints process, you may notify the New Zealand Qualifications Authority (NZQA).  Please refer to the NZQA website for more information on their role and process. 

You may also be able to take your complaint to Study Complaints – a dispute resolution provider specialising in supporting international students in resolving disputes with their schools. 

Orientation

On arrival at Glendowie College International students attend an Orientation session.  During that time students are introduced to the school, to the school rules and the expectations of the school. Students have English and Maths tests to help with placing students into the correct subject or option classes according to their abilities and past experience. 

Also during Orientation we take the students to the Uniform shop to collect their school uniform (excluding for shoes). 

Pastoral Care and Mentoring

Students are interviewed regularly to ensure that they are comfortable in their homestay and that they are making academic progress in their subject classes.

Counselling and Guidance

The Director of International Students is available to the International Students to help with any issues or difficulties that may occur.  Also available to help the International Students is their house dean, form class and subject teachers.

In the case where a specialist counsellor is needed the students can make an appointment with the School Counsellor. 

Health Care

A qualified nurse is available in the school to help if a student is feeling unwell. 

Checking the student’s entitlement to study in New Zealand to ensure that students have the valid and appropriate visa, can be done in a number of ways, including using Immigration New Zealand’s VisaView service

Year 12 and 13 students can apply for a variation to their student visa to allow them to work up to 20 hours a week during holiday periods with written permission from the school and their parents or legal guardian.  Glendowie College recommends that students who are doing well in their studies work no more than 12 hours a week during the school terms. 

Students who need to catch up with their year level should not work. 

Please refer to Immigration New Zealand for more information.

What you need to know before you rent a flat, apartment or house:  http://www.tenancy.govt.nz

If you need to rent a flat, apartment or house:  http://realestate.co.nz

If you need to buy furniture or home goods second hand:  http://www.trademe.co.nz

If you have rental problems contact the Disputes Tribunal: http://www.justice.govt.nz

The cost of living in New Zealand: http://www.newzealandnow.govt.nz/living-in-nz/money-tax/